FAQ – lila
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FAQ

About Lila

What is Lila?

Lila is an online kids furniture store that specializes in designing minimal yet engaging spaces. We offer a wide range of high-quality, functional furniture that is designed specifically for children aged 6 months and up. Our furniture is crafted to grow with your child so you don’t need to buy new stuff every time they grow into a new phase. 

What is Lila.grow?

Lila.grow is a furniture system that adapts to meet your child’s ever-changing needs. It consists of a wall-mounted slot board and multipurpose accessories that hook in, and out, effortlessly. Simple. And as a result, you get a space that’s completely reconfigurable, suited to a range of activities and accompanies your kids right through childhood.

Where can I find kids furniture by Lila?

You can find our products on www.lilaworld.in, exclusively. We do not sell on any other platform.

What makes Lila’s kids furniture unique?

At Lila, we design spaces to offer your child countless opportunities for self-discovery, creativity and problem solving. And we do this with kids furniture that is minimal yet engaging; encourages independence and is certified safe; aesthetically pleasing yet functional; meticulously designed with value for money; and elevates development of the mind and body.

Is Lila furniture safe for children?

Safety is our top priority at Lila. All of our products are designed and manufactured with safety in mind. We adhere to strict safety standards to ensure that our products are safe for children. We only use non-toxic and eco-friendly materials in our products and regularly test our products to ensure that they meet or exceed all safety regulations.

What are the global certifications for Lila’s kids furniture?

Our current range of products are made with 100% birch plywood and finished in non toxic water-based, zero VOC top coats. Our finishes have EN71, REACH and green guard certifications.

Does Lila offer any rewards or loyalty programs for repeat customers?

We truly appreciate our loyal customers and will always put them first. As a patron, we'll bring you exclusive benefits and early access to new products.

How can I stay up to date on new product releases and promotions on kids furniture?

The best way to stay up to date on the latest product releases and promotions is to sign up for our emails. You can also follow us on social media to stay connected and check out our latest products and designs.

How can a business connect with Lila?

If you are a business like a school, Montessori, tuition centre or academy looking for a bulk supply of kids furniture, please drop us a mail at support@lilaworld.in and we’ll reach out to you.

Shipping

How long does it take to receive my order?

As a startup, we create each piece to order. However, in certain cases, we do maintain stock and can ship your product immediately. If it is made to order, we will ensure shipment within 2 weeks from the order placement date. We will keep you informed throughout the process and make every effort to deliver as swiftly as we can.

Product installation, care and warranty

Does Lila offer assembly services?

We do not offer assembly services for any of our products but they are designed to have a hassle-free setup experience. In case of any queries, please drop us a mail at support@lilaworld.in and we’ll do our best to get you the help you need.

Does Lila offer any warranties on products?

Yes, we offer a one-year warranty on all Lila kids furniture products. This warranty covers defects in materials and workmanship and we will repair or replace any defective product at no cost to you.

Can I customize the color or design of Lila Furniture products?

Yes! We are delighted to collaborate with you and customize the design in terms of size and color to perfectly fit your space.

 

Need more help?

We are here for you and want you to be sure of your purchase. If we still haven't answered your questions, please reach out to us at support@lilaworld.in and we'll reach out to you as soon as possible.

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